A star rating tells you that people are happy. Spokn tells you why — the exact things they loved, the moment that lost them, the feature they can't stop talking about.
Most tools hand you a number. Spokn's AI listens to real voice responses and pulls out the specific drivers behind the sentiment — so you know what to protect and what to fix, in your customers' own words.
It's the difference between "4.3 stars" and "people keep coming back for the béarnaise, but the wait at checkout is quietly costing you repeat visits."
Real consumers answer your question out loud, in their own words — richer than any checkbox.
Every response is transcribed and scored for sentiment, then broken down into the specific aspects people mention.
A themed report shows the drivers behind the numbers — what's winning, what's at risk — in days, not months.
Spokn isn't only for online campaigns. At concerts, conferences, museums, and brand activations, attendees share their take by voice in seconds — no app download — and organizers and judges watch sentiment, themes, and votes build in real time.
Perfect for understanding an audience in the moment, scoring a competition fairly, or knowing what to improve before next year.
Run Spokn at your eventReal voices, analyzed for sentiment and the specific reasons behind it. The depth of a focus group, at the speed of a survey.